OpenView Venture Partners and ABRT Venture Fund Announce "Partnership for Russia"
Nikolay Mitushin
ABRT venture fund Investments director
OpenView Venture Partners of Boston, MA and ABRT Venture Fund of Moscow, Russia, today announced their new "Partnership for Russia" investment program. The goal of the joint effort is to identify and invest in the best software & information technology companies in Russia and East-Central Europe. The combined capital available for investments exceeds $100 million.
Microsoft Dynamics CRM – a new step in the development of your business
Boris Valeev
Microsoft
- Use of Microsoft Dynamics CRM to implement internal business development issues of the company - Exploring options of working in modern IT infrastructure, examples of joint projects with world-known software producers. - Use of development potentials on the basis of Microsoft Dynamics CRM to develop and open the new trend in the business of the company.
GoldMine CRM. Advanced approach to the sales management
Vladimir Arnautov
Famatech International Corp. Sales manager, EMEA
1. Demands for automatization of the sales process 2. Types of CRM's (Customer relationship management): pros and cons. 3. Capabilities of GoldMine CRM - the choice of Famatech. 4. Deployment experience of GoldMine CRM at Famatech - Transition to the new CRM - Sales management - Customer information management - Knowledgebase management - E-mail blasts preparation and execution - Sales staff time management - Capabilities of CRM for the Executive Management 5. Best practice recommendations regarding the selection and the deployment of a CRM solution 6. Questions and answers
Benefits of CRM Implementation for Software Companies
Sergey Ganshyn
Terrasoft RUS chief of sales department
Through an effective work with IT-clients, a software company can differentiate itself from its competitors and communicate to the market its client-oriented strategy. The Customer Relationship Management (CRM) system allows any IT-company to deal with a number of important issues and receive the following benefits: - 360 Degree View of the Customers throughout departments and in all locations. - Software Specific Marketing, development of DM-strategies to influence potential clients and loyalty programs, evaluation of the effectiveness of marketing efforts - Complete Lead to Order Process Management - Software Sales Forecasting - Sales Teams Performance monitoring - Self-Service Customer Centers by means of CRM - Bug Tracking and Complaints Management - Partner Relationship Management - Cross-selling Management
Tetyana Franke (Sales Manager - share-it!), Darrick Anderson (Business Manager - Digital River Shareware)
Take advantage of working with resellers as a developer and publisher of software. Reseller management gives you the ability to integrate multiple resellers into your product sales. With Reseller Management you can build new sales channels for your products, motivate resellers to sell your products by establishing customized discount schemes, credit lines and developing customized marketing campaigns. Let us provide you with the information about: - Shareware Market today and different sales channels - Key benefits of reseller management, - Ways to successfully find and engage resellers, - Future projects.
FastInRush - orders processing and CRM system. How it works with Bitrix.
Michael Philippenko
Fast Reports marketing director
- Remind your customers about your existence and the customers will turn to profits - Some examples of customer interaction schemes - Ways to motivate customers
How to implement automatization of work with the partners and still keep good relationships
Sergey Rizhikov
Bitrix CEO
- What is more important, automatization of business processes or human factor? - How to manage a partnership consisting of 1400 companies and 3000 people, implement automatization business and build mutually-beneficial relationships with partners? - Certification of partners, why do we and they need it? The presentation will outline the evolution stages of development of Bitrix during the last 4 years.
Major legal issues arising out of automatization of processes in software companies: - internal policies and procedures, - "click through" agreements and offers, - chats rooms and forums, - privacy policies. Critical legal "bugs and errors" arising out of automatization of the relations with end users, re-sellers, contractors, and employees.
- You bought software, but got software. How it could happen? - Now, how to turn reluctant users into passionate advocates - Immediate value: what's in it for me? - User adaptation - Don't change the people, change the software
Finding the optimal model of distributed e-mail stream processing, managing and documenting projects
Mykola Rudenko
Rudenko Software CEO
* Existing distributed mail processing systems - Existing project management solutions - Modern documentation technologies (WEB 2.0) - Introducing a new approach to the old problem - The same platform for all tasks (Xindi Project) - Targeting small and mid-size businesses
Automatization in the sales process means more revenue
Iulian Brayer
Avangate B.V. Account Manager
Why should you automate the sales process? For: - Gaining higher revenues, - Managing your resellers easier and helping them sell more, - Increasing the renewal sales, - Knowing your clients better, and being able to trace the software to the end-user, - Administrating all the sales info effortless, - Gaining time to focus on your core business - Not missing any opportunity
How can you automate the sales process and therefore gain higher revenues? - Using Reseller Management System - Using Online Payments
In any business the first step is always the hardest. It is always difficult to set the right course. Mistakes made at the very beginning can greatly affect your business in the future. I will share our automatization experience - from making notes to development and implementation of our own CRM-system.
Order's statistics and analysis with the FastCube and the FastReport
Michael Philippenko
Fast Reports marketing director
- You should be listening your orders and not only fill them! - What can we see in the sales base? How can we do it? - Welcome to the new market (for example ... Russia)
Management accounts automation in Software Company
Nadezda Andryushina
SoftMark CEO
- Specific features of conducting business and BPA goals of Software Company; - Employee roles in business processes: from ordinary clerk to the CEO and the owners; - Necessity of using professional software instruments to keep management books; - SoftMark:SmartManagement - company head's smart assistant, professional solution for managing accounts automatization based on 1C:Enterprise platform.
Use of Management accounting for financial analysis of business. Working capital and budgeting: cash-flow management. Holding company and multi-currency accounting. Company valuation – cash and accrual (IAS) basis. Sample management accounting based on “FinGrad. Financial accounting”.
The ISDEF Board announces the international conference ISDEF Spring 2010 in Yalta / Ukraine.
10/06/2009 ISDEF’2009 Conference Draws to a Close in Moscow
The ISDEF’2009 conference took place on October 1-4, 2009, at Izmaylovo Alpha Hotel. The issues of doing business and developing amid the crisis dominated this year’s conference.
